A common problem we often see with new eBay and Amazon sellers is that shipping labels print too small on their new label printer.
One quick survey found that most are using a new PC with a new Dymo or similar printer.

Unfortunately, there is no easy way to edit your printer preferences from the current javascript preview window on (for example) eBay.

The solution is very easy:

Just verify that you have Adobe Reader installed and that it’s up to the latest version. You can get Adobe reader at: https://get.adobe.com/reader/

Be sure to uncheck the Optional offers or you’ll downloading all day and messing with your existing virus scan and saved password settings.

adobe reader download settings panel

Downloading Adobe Reader Fix

Why this will fix the Small Label Printing issue:

If you are using a new PC opr never installed Adobe Reader, then Microsoft Edge will likely be handling your PDF viewing. This is were the problem seems to originate. Once Adobe is installed, you will be prompted to set Adobe Reader as your default PDF viewer. Since the labels are PDF files, this fixes the buggy edge PDF handler.

Be sure to verify PDF file associations:

Once the Adobe Reader install is completed, you can either right click on a PDF file and then  click Properties > General Tab > Opens With > Change and set the proper file association.
Open Control Panel > Control Panel Home > Default Programs > Set Associations to verify that the .PDF file type opens using Adobe Reader.

Verify the Driver Printer is Properly Installed:

Open Control Panel > Device manager > Printers
You should see your printer with no warning icon. Depending in the model, it may also appear in imaging devices.

Select the right Printer:

During the print process, be sure you select the proper printer. The print option panel varies, so if you are stuck, leave a comment below and I’ll try to walk you through it. Sometimes you have to select the closest compatible model which is tricky and occasionally requires some trial and error.

Reboot for Good Measure:

While the above procedures should do the trick all by itself, I suggest doing a quick reboot and then try again.
If the printer is not recognized, sometimes just unplugging and re-plugging in the USB will correct this.
Once you get it to print right once, you should be good to go moving forward.

Hope this helps fix your eBay and Amazon small print label problem. Please leave a comment below if this helped.



Microlinx Technologies